Customer Care

Kendrick Line Designs strives to be empathetic to your needs and questions. We will always work closely with you to offer salutations that fit your needs at a specific time. You already have a lot of moving parts in your life; therefore, your orders should not be a stress factor for you.

Have any questions or concerns? We’re always ready to help! You can call us directly at +1.864.245.7356 or email us at hello@kendricklinedesigns.com.

In the email:

• Please Identify yourself.

• Be Specific. (Identify the product and reason for contacting Kendrick Line Designs.)

• Make sure that you include: Order Details, Order Number and Order Date, Delivery Date, and Phone Number. 

PRIVACY & SAFETY

This privacy and security policy outlines the information we collect about you on the Website, kendricklinedesigns.com, how we use this information, and your rights to revise or restrict this information.

SHOPIFY

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Shopify Terms of Service Privacy Statement (https://www.shopify.com/about/privacy).

WHAT DO WE DO WITH YOUR INFORMATION?

Kendricklinedesigns.com collects customer information for a variety of reasons, including:

• Part of our ongoing efforts to provide superior customer service
• Improve our customer's shopping experience and to communicate with our customers about our products
• Services and promotions, including those that we believe may be of particular interest to you based on information we have collected.

We collect personal information such as:

• Your name
• Financial information
• Telephone number
• E-mail
• Postal address

(“Personal Information”) that you provide to us when you place an order or save your information. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. We maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this website in order to provide you with information we feel may be of interest to you.

In addition, we monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. 

HOW WE AUTOMATICALLY COLLECT NON-PERSONAL INFORMATION

When you access our Website, we collect and store certain non-personally identifying information sent automatically by your browser using standard web server logs and automatic data collection tools such as direct and third-party cookies and web beacons. This information includes your IP address, which may tell us your general location information such as your country and sometimes your city, state and/or zip code, the domain name from which you access our Website, your browser type and language, the pages you access, the date and time you access pages on our Website and your operating system version. 

OUR USE OF THIRD-PARTY COOKIES

We may use and we reserve the right to use third party web analytics services, such as Google Analytics or similar such services by other third-party providers, in order to collect information about your use of this Website. In order to provide such services, these third parties typically pass cookies directly onto your browser when you use this Website ("third party cookies"). These third party providers may also transfer this information to other third parties by law or in order to help provide their services. All information collected directly by use of any third party cookies is non- Identity Information and relates only to how you use and interact with this Website. The use of third party cookies is not covered by our privacy policy and we do not have access or control over these cookies.

We may use third-party cookies and other tracking tools to track whether or not you have visited our website by clicking on any links contained on one or more of any Facebook, Instagram, or Twitter fan pages/posts we operate. We collect and store this information for internal analysis only.

PROMOTIONAL & INFORMATIONAL USE OF EMAILS

We use the e-mail address provided by our registered users to send periodic promotional e-mails to you about our services and products, any new or upcoming products or otherwise related to any products or services we sell, but only if you have elected to receive such email communications from us. We also use the email addresses of our registered users to send general information and important notices and updates regarding their accounts.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, Kendrick Line Designs implies that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

After you subscribe to any email communication, you can unsubscribe anytime by clicking “unsubscribe” at the bottom of the email.

SERVICE PROVIDERS

We use third party service providers to provide services and/or products to us necessary for hosting or operating this Website. These third-party service providers may include, but are not limited to, video services such as Vimeo, website/server host providers, email host providers and other third-party website application providers. In the course of providing these services and/or products to us, such third parties may sometimes have limited access to information collected on this Website, including some of your IP address and/or some of your Identity information. This limited access is incidental to the services being provided by such third parties and no permission or consent is granted by us for any third party provider to use or disclose this information in any manner whatsoever other than as necessary to provide the applicable service to us. We may also share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website.

COMMUNICATIONS

When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you send us an email communication, call us or send a written correspondence for any reason, we may create a file and store your email and other Identity Information specific to you. We generally will maintain a record and keep notes of all communications with you. All messages transmitted by you on this Website or to us shall not be treated as confidential and shall be deemed to be accessible to the general public. You should not transmit any communications or correspondences to us that you intend only the intended recipient(s) read. Notice is hereby given that all messages or electronic data transmitted onto this Website can and may be read by us, regardless of whether we are the intended recipient of any such message(s).​

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

EXTERNAL LINKS DISCLAIMER

We do not control any third party websites linked to this Website or their privacy practices, which may differ substantially from our practices. Any Identity Information or any other information you choose to provide to such third party websites and/or collected by these websites is not covered by or under this Policy and we make no assurances or promises to you regarding the manner in which these third party websites will use or disclose any information you provide or otherwise collected from you. You agree that we shall not be liable to you under any circumstances for any damages of any kind whatsoever that you may incur due to the privacy practices of any third party website you access through this Website. You should review the privacy policy of any third party website before submitting your Identity Information or any other information to these websites.​

SOCIAL MEDIA FEATURES AND WIDGETS

We may also provide access to services or features on our Website that enables you to share information with certain social networks and interact with us on our social media fan pages or other social media platforms that we may utilize. This may include the Facebook “Like” or share buttons or the Facebook “Comments” feature, social media “follow-us” buttons, etc., all of which are administered via third-party applications or scripts that run on our Website. Your use of these features may result in the collection or sharing of information about you by these third-party social media websites. This may include collection of your IP address, tracking your use on our Website and other third-party websites containing the same social media features, including the pages you visit, duration, time, etc., through the use of a cookie or other unique identifier placed on your browser by such third-parties. Your interactions with these social media features are governed by the privacy policy of the party that provides the specific feature or application. You should carefully review the privacy policies and settings on those specific social media sites. We shall, under no circumstances, have any liability to you whatsoever for the information collection and use/disclosure practices of any such third party that has provided or made available any social media feature or application that you use on our Website.​

HOW WE PROTECT YOUR INFORMATIOn

We use reasonable, industry-standard security measures to protect all Identity Information and billing information you provide. We make no guarantee, warranty, or representation that your credit card or other billing information, or any other information you provide through this Website, will remain secure at all times from any illegal or unauthorized access of the information by third parties. We shall not, under any circumstances, be held responsible or liable for information or transmissions that are accessed by third parties illegally or without authorization through this Website and/or network. We will report any unauthorized access of your information promptly upon discovery, and we will use our best efforts to remedy any security vulnerability that contributed to the unauthorized access.​

INFORMATION STORAGE AND INTERNATIONAL TRANSFER

Any Identity information and all other information which we collect on this Website will be stored and processed in our servers located in the United States. If you reside outside the United States, you consent to the collection, transfer, storage and processing of any information from your country to the United States.​

CHANGES TO THIS POLICY

If we decide at any time to change this Policy, we will revise the effective revision date posted at the top of this Policy. If we make significant changes to this Policy, We may also notify you by other means, such as sending an email to you and/or posting a notice somewhere prominently on our home page and/or notifying you the next time you access this Website. Failure to opt-out after receiving notice and following the opt-out instructions contained in the notice shall be deemed to be your assent to any such changes.

HOW TO UPDATE, CHANGE OR VIEW YOUR PERSONALLY IDENTIFIABLE INFORMATION

If you would like to request any changes or updates to any Identity Information you have provided to us, or if you would like to view any information we have collected from your use of this Website, please contact us and request the same by sending an email to: hello@kendricklinedesigns.com. Please include the words "Personal Information Request." If you make any information requests, we will require that you provide proof of your identity, which may include providing us with a copy of a driver's license, social security card and/or birth certificate. We also reserve the right to require that you sign and provide us with a notarized affidavit verifying your identity before we update or release any information to you.